Terms of Service

Thank you for using DoReveal!

These Terms of Service ("Terms") cover your rights and obligations relating to your access and use of Synthefai's website - doreveal.com (the "Website"), its products and services (collectively, the "Services"), including, without limitation, its software (the "Software"). All references to "Synthefai," "we," "us," or "our" refer to Synthefai, Inc., a Delaware corporation. All references to "Company," "you," "your," or "user" relate to all persons who use or access the Services, in their company's capacity or in an individual capacity, including authorized users representing the company, its employees, or other persons using or accessing the Services. If you are an authorized user representing your company, you hereby represent and warrant that you have the capacity to enter into these Terms on behalf of your company, or an authorized representative of the entity has agreed to bind the entity to these Terms. By using the Service, you represent and agree that you have read, understand, and agree to be bound by these Terms as a binding agreement.

Please carefully read these terms, as they contain important information about your rights and responsibilities, including limitation of our liability and binding arbitration. If you do not accept these terms in their entirety, you may not access or use the service.

Do not hesitate to contact us at support@doreveal.com if you have any questions or want to discuss these Terms.

1. Services and Support

Subject to these terms, Synthefai will use commercially reasonable efforts to provide Company the Services and reasonable technical support services in accordance with Synthefai's standard practice.

2. Beta and Pilot Use

2.1 Synthefai may make the Services available to Company on a trial basis, or (b) the start date of any purchased plan (each, a "Plan") for the Software. Additional Beta terms and conditions may apply.

2.2 For the beta or pilot use, the Services are provided "AS IS" and no warranty obligations of Synthefai will apply.

2.3 Company may terminate these Terms and all of its rights hereunder by providing Synthefai written notice thereof at any point during the trial; otherwise, these Terms shall continue in effect for the Initial Service Term (as that term is defined below, and subject to earlier termination as provided in the Agreement) under the Plan selected by Company on the Website.

3. Restrictions and Responsibilities

3.1 Company will not, directly or indirectly: reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas, know-how or algorithms relevant to the Services or any software, documentation or data related to the Services; modify, translate, or create derivative works based on the Services or any Software (except to the extent expressly permitted by Synthefai or authorized within the Services); use the Services for timesharing or service bureau purposes or otherwise for the benefit of a third; or remove any proprietary notices or labels. With respect to any Software that is distributed or provided to Company for use on Company premises or devices, Synthefai hereby grants Company a non-exclusive, non-transferable, non-sublicensable license to use such Software during the Term only in connection with the Services.

3.2 Further, Company may not remove or export from the United States or allow the export or re-export of the Services or anything related thereto, or any direct product thereof in violation of any restrictions, laws or regulations of the United States Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control, or any other United States or foreign agency or authority. As defined in FAR section 2.101, the Software and documentation are "commercial items" and according to DFAR section 252.227-7014(a)(1) and (5) are deemed to be "commercial computer software" and "commercial computer software documentation." Consistent with DFAR section 227.7202 and FAR section 12.212, any use modification, reproduction, release, performance, display, or disclosure of such commercial software or commercial software documentation by the U.S. Government will be governed solely by these Terms and will be prohibited except to the extent expressly permitted by these Terms.

3.3 Company represents, covenants, and warrants that Company will use the Services only in compliance with Synthefai's standard published policies then in effect and all applicable laws and regulations. Although Synthefai has no obligation to monitor Company's use of the Services, Synthefai may do so and may prohibit any use of the Services it believes may be (or alleged to be) in violation of the foregoing.

3.4 Company shall be responsible for obtaining and maintaining any equipment and ancillary services needed to connect to, access or otherwise use the Services, including, without limitation, modems, hardware, servers, software, operating systems, networking, web servers and the like (collectively, "Equipment"). Company shall also be responsible for maintaining the security of the Equipment, Company account, passwords (including but not limited to administrative and user passwords) and files, and for all uses of Company account or the Equipment with or without Company's knowledge or consent.

3.5 Company represents and warrants that Company: (a) will use the Services only in compliance with this Agreement and all applicable laws and regulations; (b) shall not infringe upon any third party's trade secrets, trademarks, copyright, patent rights or other proprietary rights in its use of the Services, including but not limited to any Company Data provided by Company; and (c) has obtained all necessary consents and permissions from data subjects for the submission and processing of any Personal Data transmitted through the Services. Company shall defend, indemnify, and hold harmless, Synthefai and its respective directors, officers, employees, agents, parent, subsidiaries, and other affiliates, from and against any and all liabilities, damages, losses, costs and expenses, including the reasonable fees of attorneys and other professional third parties arising out of any breach of any representation made pursuant to this Section 3.5.

4. Confidentiality and Proprietary Rights

4.1 Each party (the "Receiving Party") understands that the other party (the "Disclosing Party") has disclosed or may disclose business, technical or financial information relating to the Disclosing Party's business (hereinafter referred to as "Proprietary Information" of the Disclosing Party). Proprietary Information of Synthefai includes non-public information regarding features, functionality and performance of the Service. Proprietary Information of Company includes non-public data provided by Company to Synthefai to enable the provision of the Services ("Company Data"). The Receiving Party agrees: (i) to take reasonable precautions to protect such Proprietary Information, and (ii) not to use (except in performance of the Services or as otherwise permitted herein) or divulge to any third person any such Proprietary Information. The Disclosing Party agrees that the foregoing shall not apply with respect to any information after five (5) years following the disclosure thereof or any information that the Receiving Party can document (a) is or becomes generally available to the public, or (b) was in its possession or known by it prior to receipt from the Disclosing Party, or (c) was rightfully disclosed to it without restriction by a third party, or (d) was independently developed without use of any Proprietary Information of the Disclosing Party or (e) is required to be disclosed by law.

4.2 Company shall own all right, title and interest in and to the Company Data. Synthefai shall own and retain all right, title and interest in and to (a) the Services, all improvements, enhancements or modifications thereto, (b) any software, applications, inventions or other technology developed in connection with the Services or support, and (c) all intellectual property rights related to any of the foregoing.

4.3 Notwithstanding anything to the contrary, Synthefai shall have the right to collect and analyze data and other information relating to the provision, use and performance of various aspects of the Services and related systems and technologies (including, without limitation, information concerning Company Data and data derived therefrom), and Synthefai will be free (during and after the term hereof) to (i) use such information and data to improve and enhance the Services and for other development, diagnostic and corrective purposes in connection with the Services and other Synthefai offerings, and (ii) disclose such data solely in aggregate or other de-identified form in connection with its business. No rights or licenses are granted except as expressly set forth herein.

4.4 Synthefai will not use Company Data to train, fine-tune, or improve any general-purpose artificial intelligence or machine learning models outside of the Services provided to Company. Synthefai may process Company Data solely as necessary to provide, maintain, support, and improve the Services, including for internal analytics, troubleshooting, and service optimization, provided that any such use is performed in an aggregated and de-identified manner. Except as expressly permitted under this Agreement, Synthefai will not disclose Company Data to third parties without Company’s authorization, except to subprocessors acting on Synthefai’s behalf under confidentiality obligations.

5. Plans, Fees & Billing

5.1 Definitions

For purposes of these Terms:

• "Credit Pack" means a one-time purchase of a fixed number of usage credits for the Services, valid for a specified period (typically 12 months from the date of purchase).
• "Subscription Plan" means a recurring payment plan that provides ongoing access to the Services, billed monthly, annually, or as otherwise specified at the time of purchase.
• "Free Trial" means a limited-time offer during which You may use certain Services without charge and without providing payment information.
• "Credit" means a unit of usage that allows You to process one in-depth interview or a portion of a focus group session through the Services.

5.2 Payment for Credit Packs

5.2.1 Purchase and Validity

• Credit Packs are one-time purchases and do not automatically renew.
• Payment is required in full at the time of purchase before credits are issued to Your account.
• Credits expire 12 months from the date of purchase and cannot be extended or carried forward beyond the expiration date.
• Synthefai will provide notice via email 30 days before Your credits expire.

5.2.2 Credit Usage

• One in-depth interview (single participant) = 1 credit
• One focus group (multiple participants) = 3 credits, regardless of the number of participants in the session
• Recording length does not affect credit usage; a 60-minute interview uses the same number of credits as a 90-minute interview

5.2.3 Study Archiving

• Studies created using Credit Packs will be automatically archived 90 days after the first interview is uploaded to that study, unless You purchase ongoing access or upgrade to a Subscription Plan.
• Archived studies may be restored subject to additional fees. Please contact Synthefai at hello@doreveal.com for pricing related to ongoing access to archived studies.
• You are responsible for downloading or exporting any data You wish to retain before archiving occurs.

5.2.4 Additional Users

• Credit Packs include access for up to 3 users in Your workspace.
• Additional users may be added for $19 per user per month.
• You may add or remove additional users at any time through Your account settings.

5.2.5 Taxes and Additional Costs

• You are responsible for all applicable taxes, including but not limited to sales tax, use tax, VAT, or other similar taxes.
• You are responsible for any additional fees imposed by banks, credit card processors, or other payment providers.

5.3 Subscription Plans

5.3.1 Billing and Renewal

• Subscription Plans are billed automatically according to the billing cycle selected at purchase (monthly, annually, or as otherwise specified).
• Subscription Plans automatically renew at the end of each billing period unless You cancel at least 30 days prior to the next billing date.
• You authorize Synthefai to charge Your payment method on file for all fees due under Your Subscription Plan.

5.3.2 Fee Changes

• Synthefai may change Subscription Plan fees upon 30 days' prior written notice to You via email or through the Service.
• Fee changes will take effect at the start of Your next billing period following the notice period.
• If You do not agree to a fee change, You may cancel Your Subscription Plan in accordance with Section 5.5.2.

5.3.3 Plan Changes

• If You upgrade or downgrade a Subscription Plan during a billing period, fees may be prorated based on the remaining period of the current term.
• Upgrades take effect immediately upon payment confirmation.
• Downgrades take effect at the start of the next billing period.

5.3.4 Annual Commitment Option

• Subscription Plans may be offered with an optional 12-month commitment period.
• If You select a 12-month commitment and Synthefai reduces pricing during Your commitment period, You will automatically receive the lower rate for the remainder of Your commitment.
• Early termination of a 12-month commitment may result in payment of the remaining balance unless Synthefai agrees otherwise in writing.

5.3.5 User Limits

• Subscription Plans include user access limits as specified in Your plan details at the time of purchase.
• Additional users beyond Your plan's limit may be added subject to additional fees.

5.3.6 Payment Issues

• Late or declined payments may result in immediate suspension of Services until payment is received.
• Synthefai may charge a late fee of 1.5% per month (or the maximum permitted by law, whichever is lower) on any outstanding balance, plus all reasonable expenses of collection.

5.4 Free Trials

5.4.1 Trial Terms

• Free Trials include 3 credits and full access to core features of the Services.
• Free Trials are available once per user account unless otherwise specified by Synthefai.
• No credit card or payment information is required to start a Free Trial.

5.4.2 Extended Trials

• Synthefai may offer extended trials at promotional rates (e.g., $4 per in-depth interview).
• Extended trial terms will be specified at the time the extended trial is offered.

5.4.3 Conversion

• Free Trials do not automatically convert to a paid plan.
• At the end of Your Free Trial, You may choose to purchase a Credit Pack or Subscription Plan to continue using the Services.
• Any data or studies created during the Free Trial will remain accessible for 90 days after the trial ends, after which they will be archived in accordance with Section 5.2.3.

5.5 Refunds and Cancellations

5.5.1 Credit Packs

• Credit Packs are non-refundable except as required by applicable law.
• Expired or unused credits are not eligible for refund.
• If You believe credits were improperly deducted from Your account, You must notify Synthefai within 30 days of the transaction to request review and potential credit restoration.

5.5.2 Subscription Plans

• You may cancel Your Subscription Plan at any time by providing at least 30 days' written notice prior to Your next billing date.
• Cancellations take effect at the end of the current billing period.
• Fees already paid for the current billing period are non-refundable except as required by applicable law or as Synthefai may agree in writing in its sole discretion.
• Upon cancellation, You will retain access to the Services through the end of Your paid billing period.

5.5.3 Billing Disputes

• If a payment error occurs or fees are charged incorrectly, You must notify Synthefai within 60 days of the charge to request correction.
• Billing disputes should be directed to Synthefai's customer support at support@doreveal.com.
• Synthefai will investigate all properly submitted billing disputes and provide a response within a reasonable timeframe.

5.6 Payment Methods

5.6.1 Required Information

• You must provide a valid payment method at the time of purchase for Credit Packs and Subscription Plans.
• For Free Trials, no payment method is required unless You choose to convert to a paid plan.

5.6.2 Authorization

• By providing a payment method, You authorize Synthefai to charge the payment method for all fees due under these Terms.
• You are responsible for maintaining current and accurate payment information in Your account.

5.6.3 Payment Processing

• Synthefai uses third-party payment processors to facilitate transactions.
• You acknowledge and agree that Synthefai is not responsible for any fees, charges, or issues arising from Your payment method provider.

5.6.4 Failed Payments

• For Credit Packs: If payment fails at the time of purchase, credits will not be issued to Your account until payment is successfully processed.
• For Subscription Plans: If a scheduled payment fails, Synthefai will attempt to process payment up to three times over a 10-day period. If all attempts fail, Your Subscription Plan may be suspended or terminated.

5.7 Mixing Credit Packs and Individual Credits

5.7.1 Individual Credit Purchases

• If Your needs do not align with available Credit Packs, You may purchase individual credits at $7 per credit.
• Individual credits are subject to the same validity period (12 months from purchase) and usage terms as Credit Pack credits.

5.7.2 Combining Purchases

• You may combine Credit Packs with individual credit purchases to meet Your specific needs.
• Credits from different purchases are pooled in Your account and used on a first-in, first-out basis (oldest credits are used first).

5.8 General Provisions

5.8.1 Currency

All fees are stated in U.S. Dollars (USD) unless otherwise specified at the time of purchase.

5.8.2 Price Changes

• Synthefai reserves the right to change pricing for Credit Packs and individual credits at any time.
• Price changes will be reflected on the Synthefai website at doreveal.com/pricing.
• Price changes do not affect Credit Packs or credits already purchased.

5.8.3 Promotional Offers

• Synthefai may offer promotional pricing or discounts from time to time.
• Promotional offers are subject to specific terms and conditions that will be provided at the time of the offer.
• Unless otherwise stated, promotional offers cannot be combined with other discounts or offers.

5.8.4 Fee Communication

• Any changes to fees or billing procedures will be communicated via email to the email address associated with Your account or through notices in the Service at least 30 days in advance.
• It is Your responsibility to ensure Your email address is current and that You regularly check for communications from Synthefai.

5.8.5 Taxes

• All fees are exclusive of applicable taxes unless otherwise stated.
• You are responsible for determining and paying all taxes, duties, and other governmental charges associated with Your use of the Services.

5.9 Related Provisions

This section supplements and should be read in conjunction with:

• Section 2 (Beta and Pilot Use) regarding trial periods
• Section 6 (Term and Termination) regarding account termination and data retention
• Section 13 (Miscellaneous) regarding general terms and conditions

In the event of any conflict between this "Plans, Fees & Billing" section and other sections of these Terms, this section shall control with respect to payment, billing, and fee-related matters.

6. Term and Termination

6.1 Subject to earlier termination as provided below, the term of the Plan subscription (the "Initial Service Term") shall be as specified in the Order Form, and shall be automatically renewed for additional periods of the same duration as the Initial Service Term (collectively, the "Term"), unless either party requests termination at least thirty (30) days prior to the end of the then-current term.

6.2 In addition to any other remedies it may have, either party may also terminate these Terms upon thirty (30) days' notice (or without notice in the case of nonpayment), if the other party materially breaches any of the terms or conditions of these Terms. Company will pay in full for the Services up to and including the last day on which the Services are provided. All sections of these Terms which by their nature should survive termination will survive termination, including, without limitation, accrued rights to payment, confidentiality obligations, warranty disclaimers, and limitations of liability.

6.3 Upon any termination of these Terms (a) all rights and licenses granted to Company under these Terms will immediately cease; (b) Company will immediately pay to Synthefai: (i) in the event of a material breach by Synthefai, all amounts due and payable for Services already provided up to the effective date of termination of these Terms or (ii) in the event of a material breach by Company, all amounts due under these Terms, including without limitation, any unpaid portions of the Fees; (c) each party will promptly return to the other party all Proprietary Information of such other party then in its possession or destroy all copies of Proprietary Information of such other party, at such other party's sole discretion and direction; and (d) Synthefai will delete Company Data in accordance with Section 16 (Data Retention), except as permitted under Section 4.3 or required by applicable law. Notwithstanding any terms to the contrary in these Terms, this sentence and Sections 2.2 and 3-17 will survive any termination of these Terms, and no refunds will be issued upon any termination of these Terms except as explicitly provided herein.

7. User Conduct

7.1 Users agree to use the Services responsibly and in compliance with all applicable laws and regulations. The following activities are strictly prohibited:

(a) Engaging in fraudulent activities, including creating fake accounts or impersonating others.

(b) Posting, transmitting, or sharing any content that is illegal, harmful, abusive, defamatory, or otherwise objectionable.

(c) Interfering with or disrupting the functionality of the Services, including introducing viruses, malware, or other harmful components.

(d) Engaging in any activity that violates the intellectual property rights or privacy of others.

(e) Using the Services for any unlawful purposes or to promote illegal activities.

7.2 Synthefai reserves the right to suspend or terminate access to the Services for any user found to be in violation of these prohibitions.

7.3 Without limiting the foregoing, Synthefai shall have no liability whatsoever arising out of or relating to Customer’s failure to comply with the Research & Consent Obligations set forth in Section 14, including without limitation any claims, damages, fines, or disputes resulting from inadequate disclosure, lack of informed consent, improper handling of sensitive data, or failure to obtain parental/guardian or other required consents. Customer assumes full responsibility for such compliance and agrees to indemnify, defend, and hold harmless Synthefai from and against any and all claims, losses, liabilities, damages, costs, or expenses (including reasonable attorneys’ fees) arising therefrom.

8. Warranty and Disclaimer

Synthefai shall use reasonable efforts consistent with prevailing industry standards to maintain the Services in a manner which minimizes errors and interruptions in the Services and shall perform the Implementation Services in a professional and workmanlike manner. Services may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by Synthefai or by third-party providers, or because of other causes beyond Synthefai's reasonable control, but Synthefai shall use reasonable efforts to provide advance notice in writing or by e-mail of any scheduled service disruption. However, Synthefai does not warrant that the services will be uninterrupted or error free; nor does it make any warranty as to the results that may be obtained from the use of the services. Except as expressly set forth in this section, the services are provided "as is" and Synthefai disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.

9. Limitations of Liability

Limitation of Liability. Except for (i) a party’s breach of its confidentiality obligations, (ii) Company’s indemnification obligations, or (iii) liability that cannot be limited under applicable law, each party’s total cumulative liability arising out of or relating to this Agreement shall not exceed the total fees paid by Company to Synthefai for the Services during the twelve (12) months immediately preceding the event giving rise to the claim.

Exclusion of Certain Damages. Notwithstanding anything to the contrary, in no event shall either party be liable under any theory of liability (whether in contract, negligence, strict liability, or otherwise) for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of business, loss or corruption of data, interruption of use, or cost of procurement of substitute goods or services, even if advised of the possibility of such damages.

Scope of Limitation. The foregoing limitations apply to all claims arising out of or relating to the Services, whether arising under these Terms or otherwise, and regardless of the form of action.

10. Force Majeure

Synthefai shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of God, strikes, labor disputes, governmental actions, wars, acts of terrorism, pandemics, or interruptions in telecommunication or internet services. In such events, Synthefai's obligations will be suspended for the duration of the event, and Synthefai will make reasonable efforts to resume Services as promptly as possible.

11. Trademarks and Publicity

The parties hereby grant each other a worldwide, non-exclusive, non-transferable, non-sublicenseable, limited license to their trademarks and logos solely to market the collaboration under these Terms in publicity materials, including the parties' websites and social media accounts.

12. Changes

Synthefai may revise these terms from time to time. If Synthefai does revise these terms, the revised terms will supersede prior versions. Revisions will be effective upon the effective date indicated at the top of these terms. Synthefai will use reasonable efforts to provide you advance notice of any material revisions. This notice will be provided via the account portal and/or via an email to the email address Synthefai has on file. For other revisions, Synthefai will update the effective date of these Terms at the top of the page. We encourage you to check the effective date of these Terms whenever you visit the Website or account portal. Your continued access or use of the Services constitutes your acceptance of any revisions. If you don't agree to the revisions, you should stop using the Services and Synthefai is not obligated to provide you with the Service. If you have a subscription to any Service, any change to these Terms will be effective with respect to such Services upon the renewal of your subscription.

Synthefai's ability to analyze app store reviews and other publicly available reviews (collectively, the "Public Reviews") depends on the continued availability of the Public Reviews. In the event that any source of Public Reviews limits Synthefai's access to data, Synthefai's Services may temporarily or permanently be reduced accordingly without any liability to the Company.

13. Miscellaneous

13.1 If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.

13.2 These Terms are not assignable, transferable or sublicensable by Customer except with Synthefai's prior written consent. Synthefai may transfer and assign any of its rights and obligations under these Terms without consent.

13.3 These Terms are the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of these Terms, and that all waivers and modifications must be in a writing signed by both parties, except as otherwise provided herein.

13.4 No agency, partnership, joint venture, or employment is created as a result of these Terms and Company does not have any authority of any kind to bind Synthefai in any respect whatsoever.

13.5 In any action or proceeding to enforce rights under these Terms, the prevailing party will be entitled to recover costs and attorneys' fees.

13.6 All notices under these Terms will be in writing and will be deemed to have been duly given when received, if personally delivered; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; the day after it is sent, if sent for next day delivery by recognized overnight delivery service; and upon receipt, if sent by certified or registered mail, return receipt requested.

13.7 These Terms shall be governed by the laws of the State of Virginia without regard to its conflict of laws provisions.

13.8 Our Services may be integrated with services provided by third parties as part of the functionality of the Services. You understand that we do not have control over third parties and that such third parties are not agents of Synthefai. As such, we make no guarantees about, and assume no responsibility for, the information or services provided by third parties. You acknowledge and agree that we make no representation or warranty about, and do not endorse, third parties' products or services or the information provided by third parties, whether through the Services or otherwise. Accordingly, we are not responsible for your use of any third-party product or service or any harm or losses arising from or relating to your use of any third-party products or services. You should

14. Research and Consent Obligations

When using the Services for research, surveys, or participant-based activities, the Company is solely responsible for ensuring compliance with all ethical, legal, and consent requirements. Without limiting your obligations under this Agreement, you expressly agree that it is your obligation - not Synthefai's - to verify and maintain evidence that:

• 14.1 The primary researcher properly identified themselves to participants.
• 14.2 The research purpose was clearly stated to participants.
• 14.3 Participants were informed of any potential re-contact activities.
• 14.4 Participation was voluntary and based on informed consent.
• 14.5 Participants were offered an opt-out for the sharing of non-sensitive data.
• 14.6 Explicit, opt-in consent was obtained for any sensitive data you process.
• 14.7 Participants’ right to withdraw consent was respected.
• 14.8 Verifiable parental or guardian consent was obtained for any data collected from children
• 14.9 Special care was taken when processing data from vulnerable individuals. You acknowledge and agree that Synthefai does not undertake, verify, or monitor compliance with the foregoing obligations. Responsibility for obtaining, documenting, and maintaining all necessary participant rights and consents rests exclusively with you. Synthefai disclaims all liability, and you agree to indemnify and hold Synthefai harmless, for any claims, damages, or losses arising from your failure to comply with this Section 14.

15. Service Levels & Support

Service Availability. Subject to the terms of this Agreement, Synthefai will use commercially reasonable efforts to make the Services available with a monthly uptime percentage of 99.9%, excluding scheduled maintenance, emergency maintenance, and events outside of Synthefai’s reasonable control.

Support Services. Synthefai will provide standard technical support via email during business hours (9:00 a.m. to 5:00 p.m. Eastern Time, Monday through Friday, excluding U.S. federal holidays). Support requests will be handled in accordance with Synthefai’s standard support practices.

No Service Credits. The foregoing availability commitment is a target and not a guarantee, and no service credits or refunds will apply for any failure to meet such target unless expressly agreed in writing.

The service availability commitments in this Section do not apply to any Services provided on a beta, trial, or pilot basis.

16. Data Retention Timelines After Termination

Data Retention and Deletion. Upon termination or expiration of the applicable Service Term, Synthefai will retain Company Data for a limited period to allow Company to export or retrieve its data, after which Company Data will be deleted in accordance with Synthefai’s data retention and deletion policies.

Unless otherwise required by law, Company Data will be deleted from Synthefai’s active systems within thirty (30) days following termination, and from backup systems within a commercially reasonable period thereafter.

Additional details regarding data retention, deletion practices, and backup handling are described at https://trust.doreveal.com, which is incorporated herein by reference.

17. Security & Compliance

Synthefai maintains administrative, technical, and organizational safeguards designed to protect the security, confidentiality, and integrity of Company Data. Information regarding Synthefai’s security practices, compliance posture, and data protection measures is available at https://trust.doreveal.com, which may be updated from time to time. Such materials are for informational purposes and do not modify Synthefai’s obligations under this Agreement unless expressly stated.