Terms of Service

Thank you for using DoReveal!

These Terms of Service ("Terms") cover your rights and obligations relating to your access and use of Synthefai's website - doreveal.com (the "Website"), its products and services (collectively, the "Services"), including, without limitation, its software (the "Software"). All references to "Synthefai," "we," "us," or "our" refer to Synthefai, Inc., a Delaware corporation. All references to "Company," "you," "your," or "user" relate to all persons who use or access the Services, in their company's capacity or in an individual capacity, including authorized users representing the company, its employees, or other persons using or accessing the Services. If you are an authorized user representing your company, you hereby represent and warrant that you have the capacity to enter into these Terms on behalf of your company, or an authorized representative of the entity has agreed to bind the entity to these Terms. By using the Service, you represent and agree that you have read, understand, and agree to be bound by these Terms as a binding agreement.

Please carefully read these terms, as they contain important information about your rights and responsibilities, including limitation of our liability and binding arbitration. If you do not accept these terms in their entirety, you may not access or use the service.

Do not hesitate to contact us at support@doreveal.com if you have any questions or want to discuss these Terms.

1. Services and Support

Subject to these terms, Synthefai will use commercially reasonable efforts to provide Company the Services and reasonable technical support services in accordance with Synthefai's standard practice.

2. Beta and Pilot Use

2.1 Synthefai may make the Services available to Company (a) on a trial basis, or (b) the start date of any purchased plan (each, a "Plan") for the Software. Additional Beta terms and conditions may apply.

2.2 For the beta or pilot use, the Services are provided "AS IS" and no warranty obligations of Synthefai will apply.

3. Restrictions and Responsibilities

3.1 Company will not, directly or indirectly: reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas, know-how or algorithms relevant to the Services or any software, documentation or data related to the Services; modify, translate, or create derivative works based on the Services or any Software (except to the extent expressly permitted by Synthefai or authorized within the Services); use the Services for timesharing or service bureau purposes or otherwise for the benefit of a third; or remove any proprietary notices or labels. With respect to any Software that is distributed or provided to Company for use on Company premises or devices, Synthefai hereby grants Company a non-exclusive, non-transferable, non-sublicensable license to use such Software during the Term only in connection with the Services.

3.2 Further, Company may not remove or export from the United States or allow the export or re-export of the Services or anything related thereto, or any direct product thereof in violation of any restrictions, laws or regulations of the United States Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control, or any other United States or foreign agency or authority. As defined in FAR section 2.101, the Software and documentation are "commercial items" and according to DFAR section 252.227-7014(a)(1) and (5) are deemed to be "commercial computer software" and "commercial computer software documentation. Consistent with DFAR section 227.7202 and FAR section 12.212, any use modification, reproduction, release, performance, display, or disclosure of such commercial software or commercial software documentation by the U.S. Government will be governed solely by these Terms and will be prohibited except to the extent expressly permitted by these Terms.

3.3 Company represents, covenants, and warrants that Company will use the Services only in compliance with Synthefai's standard published policies then in effect and all applicable laws and regulations. Although Synthefai has no obligation to monitor Company's use of the Services, Synthefai may do so and may prohibit any use of the Services it believes may be (or alleged to be) in violation of the foregoing.

3.4 Company shall be responsible for obtaining and maintaining any equipment and ancillary services needed to connect to, access or otherwise use the Services, including, without limitation, modems, hardware, servers, software, operating systems, networking, web servers and the like (collectively, "Equipment"). Company shall also be responsible for maintaining the security of the Equipment, Company account, passwords (including but not limited to administrative and user passwords) and files, and for all uses of Company account or the Equipment with or without Company's knowledge or consent.

3.5 Company represents and warrants that Company: (a) will use the Services only in compliance with this Agreement and all applicable laws and regulations; (b) shall not infringe upon any third party's trade secrets, trademarks, copyright, patent rights or other proprietary rights in its use of the Services, including but not limited to any Company Data provided by Company; and (c) has obtained all necessary consents and permissions from data subjects for the submission and processing of any Personal Data transmitted through the Services. Company shall defend, indemnify, and hold harmless, Synthefai and its respective directors, officers, employees, agents, parent, subsidiaries, and other affiliates, from and against any and all liabilities, damages, losses, costs and expenses, including the reasonable fees of attorneys and other professional third parties arising out of any breach of any representation made pursuant to this Section 3.5.

4. Confidentiality and Proprietary Rights

4.1 Each party (the "Receiving Party") understands that the other party (the "Disclosing Party") has disclosed or may disclose business, technical or financial information relating to the Disclosing Party's business (hereinafter referred to as "Proprietary Information" of the Disclosing Party). Proprietary Information of Synthefai includes non-public information regarding features, functionality and performance of the Service. Proprietary Information of Company includes non-public data provided by Company to Synthefai to enable the provision of the Services ("Company Data"). The Receiving Party agrees: (i) to take reasonable precautions to protect such Proprietary Information, and (ii) not to use (except in performance of the Services or as otherwise permitted herein) or divulge to any third person any such Proprietary Information. The Disclosing Party agrees that the foregoing shall not apply with respect to any information after five (5) years following the disclosure thereof or any information that the Receiving Party can document (a) is or becomes generally available to the public, or (b) was in its possession or known by it prior to receipt from the Disclosing Party, or (c) was rightfully disclosed to it without restriction by a third party, or (d) was independently developed without use of any Proprietary Information of the Disclosing Party or (e) is required to be disclosed by law.

4.2 Company shall own all right, title and interest in and to the Company Data. Synthefai shall own and retain all right, title and interest in and to (a) the Services, all improvements, enhancements or modifications thereto, (b) any software, applications, inventions or other technology developed in connection with the Services or support, and (c) all intellectual property rights related to any of the foregoing.

4.3 Notwithstanding anything to the contrary, Synthefai shall have the right to collect and analyze data and other information relating to the provision, use and performance of various aspects of the Services and related systems and technologies (including, without limitation, information concerning Company Data and data derived therefrom), and Synthefai will be free (during and after the term hereof) to (i) use such information and data to improve and enhance the Services and for other development, diagnostic and corrective purposes in connection with the Services and other Synthefai offerings, and (ii) disclose such data solely in aggregate or other de-identified form in connection with its business. No rights or licenses are granted except as expressly set forth herein.

4.4 Synthefai will not use Company Data to train, fine-tune, or improve any general-purpose artificial intelligence or machine learning models outside of the Services provided to Company. Synthefai may process Company Data solely as necessary to provide, maintain, support, and improve the Services, including for internal analytics, troubleshooting, and service optimization, provided that any such use is performed in an aggregated and de-identified manner. Any improvement of the Services shall not involve the training or fine-tuning of general-purpose AI models on Company Data and shall be limited to aggregated and de-identified usage patterns. Except as expressly permitted under this Agreement, Synthefai will not disclose Company Data to third parties without Company’s authorization, except to subprocessors acting on Synthefai’s behalf under confidentiality obligations.

4.5 Where the Services involve the processing of Personal Data subject to GDPR or similar data protection laws, Synthefai acts solely as a data processor on behalf of the Company, except where Synthefai acts as a data controller with respect to its own account administration, billing, security, compliance, and service operations data, as further described in the Privacy Policy.

5. Plans, Fees & Billing

5.1 Definitions

For purposes of these Terms:

• "Credit" means a unit of usage that allows You to process one in-depth interview or a portion of a focus group session through the Services. Credits are consumed on a per-study basis. If an interview or other data asset is copied or moved from one study to another, each such copy or transfer will consume the applicable Credits as if the content were being processed anew in the destination study.
• "Credit Pack" means a one-time purchase of a fixed number of usage credits for the Services, valid for a specified period (typically 12 months from the date of purchase).
• "Subscription Plan" means a recurring payment plan that provides ongoing access to the Services, billed monthly, annually, or as otherwise specified at the time of purchase.
• "Free Trial" means a limited-time offer during which You may use certain Services without charge and without providing payment information.
• "Order Form" means a written or electronic ordering document, statement of work, or purchase order entered into between Synthefai and Company that specifies commercial terms including fees, subscription periods, minimum commitments, and any other terms agreed between the parties. In the event of a conflict between an Order Form and these Terms, the Order Form shall prevail solely with respect to the commercial terms specified therein.
• "Minimum Commitment" means the minimum dollar amount of fees Company agrees to pay during a specified period, as set forth in an applicable Order Form, regardless of actual usage.

Access to certain features of the Service requires payment of fees. For standard plans, all pricing, plan features, usage limits, and billing terms are described on our Pricing page (the "Pricing Page"), which is incorporated into these Terms by reference. Where an Order Form exists, the terms of that Order Form shall govern in lieu of the Pricing Page with respect to the matters addressed therein.

We may update pricing, plan structures, credit systems, or included features from time to time in our discretion. Changes will apply prospectively and will not affect fees already paid, except as otherwise stated.

5.2 Taxes and Additional Costs

• You are responsible for all applicable taxes, including but not limited to sales tax, use tax, VAT, or other similar taxes.
• You are responsible for any additional fees imposed by banks, credit card processors, or other payment providers.

5.3 Payment Issues

• Late or declined payments may result in immediate suspension of Services until payment is received.
• Synthefai may charge a late fee of 1.5% per month (or the maximum permitted by law, whichever is lower) on any outstanding balance, plus all reasonable expenses of collection.

5.4 Per-Study Credit Consumption.

Credits are allocated and consumed at the study level. Each study is treated as an independent unit for purposes of credit usage. If any interview, session, or other data asset processed in one study is subsequently copied, duplicated, or transferred to a different study, such action will result in additional Credit consumption for the destination study at the then-applicable rate, regardless of whether Credits were previously consumed for that content in the originating study. Users are responsible for monitoring their Credit usage across all studies.

5.5 Custom Contracts and Order Forms.

Where Company and Synthefai enter into an Order Form, the following terms apply:

• (a) Precedence. The Order Form shall govern the commercial terms of the relationship, including pricing, billing frequency, and service scope. All other terms and conditions of these Terms shall remain in full force and effect.
• (b) Minimum Commitments. If an Order Form specifies a Minimum Commitment, Company shall pay no less than the Minimum Commitment amount during the applicable commitment period, regardless of actual usage or Credits consumed. Unused Credits or unused portions of the Minimum Commitment shall not roll over to subsequent periods and are non-refundable unless expressly stated otherwise in the Order Form.
• (c) Purchase Order Billing. Where Company elects to pay via purchase order, invoices will be issued by Synthefai in accordance with the Order Form and shall be due and payable within thirty (30) days of the invoice date (Net 30), unless a different payment period is specified in the Order Form. Company is responsible for ensuring valid purchase orders are in place prior to the commencement of any billing period. A lapse or expiration of a purchase order shall not relieve Company of its payment obligations under an active Order Form or these Terms.
• (d) Overages. If Company's usage exceeds the amount covered by the Minimum Commitment or fixed fee set forth in an Order Form, Synthefai will invoice Company for such overages at the rates specified in the Order Form, or if not specified, at Synthefai's then-current standard rates.
• (e) Auto-Renewal of Custom Contracts. Unless the Order Form specifies otherwise, custom contracts shall automatically renew for successive periods equal to the initial Order Form term. Synthefai will use reasonable efforts to notify Company at least sixty (60) days prior to the expiration of an Order Form regarding the upcoming renewal. Either party may elect not to renew by providing written notice at least thirty (30) days prior to the end of the then-current term.

6. Term and Termination

6.1 Subject to earlier termination as provided below, the term of the Plan subscription (the "Initial Service Term") shall be as specified in the Order Form, and shall be automatically renewed for additional periods of the same duration as the Initial Service Term (collectively, the "Term"), unless either party requests termination at least thirty (30) days prior to the end of the then-current term.

6.2 Except as expressly provided in Section 6.3, neither party may terminate these Terms or any active Plan subscription prior to the end of the then-current Term for convenience or without cause. In the event Company attempts to terminate for convenience, Company's obligation to pay all Fees for the remainder of the then-current Term shall remain in full force and effect, and no refunds shall be issued for any unused or prepaid portion of the Term. For the avoidance of doubt, cancellation of auto-renewal pursuant to Section 6.1 shall not constitute a termination for convenience, provided such cancellation takes effect at the end of the then-current Term. For the avoidance of doubt, this Section 6.2 applies equally to all Plan types, including those governed by an Order Form.

6.3 In addition to any other remedies it may have, either party may also terminate these Terms upon thirty (30) days' notice (or without notice in the case of nonpayment), if the other party materially breaches any of the terms or conditions of these Terms. Company will pay in full for the Services up to and including the last day on which the Services are provided. All sections of these Terms which by their nature should survive termination will survive termination, including, without limitation, accrued rights to payment, confidentiality obligations, warranty disclaimers, and limitations of liability.

6.4 Upon any termination of these Terms (a) all rights and licenses granted to Company under these Terms will immediately cease; (b) Company will immediately pay to Synthefai: (i) in the event of a material breach by Synthefai, all amounts due and payable for Services already provided up to the effective date of termination of these Terms or (ii) in the event of a material breach by Company, all amounts due under these Terms, including without limitation, any unpaid portions of the Fees; (c) each party will promptly return to the other party all Proprietary Information of such other party then in its possession or destroy all copies of Proprietary Information of such other party, at such other party's sole discretion and direction; and (d) Synthefai will delete Company Data in accordance with Section 16 (Data Retention), except as permitted under Section 4.3 or required by applicable law. Notwithstanding any terms to the contrary in these Terms, this sentence and Sections 2.2 and 3-17 will survive any termination of these Terms, and no refunds will be issued upon any termination of these Terms except as explicitly provided herein.

7. User Conduct

7.1 Users agree to use the Services responsibly and in compliance with all applicable laws and regulations. The following activities are strictly prohibited:

(a) Engaging in fraudulent activities, including creating fake accounts or impersonating others.

(b) Posting, transmitting, or sharing any content that is illegal, harmful, abusive, defamatory, or otherwise objectionable.

(c) Interfering with or disrupting the functionality of the Services, including introducing viruses, malware, or other harmful components.

(d) Engaging in any activity that violates the intellectual property rights or privacy of others.

(e) Using the Services for any unlawful purposes or to promote illegal activities.

7.2 Synthefai reserves the right to suspend or terminate access to the Services for any user found to be in violation of these prohibitions.

7.3 Without limiting the foregoing, Synthefai shall have no liability whatsoever arising out of or relating to Customer’s failure to comply with the Research & Consent Obligations set forth in Section 14, including without limitation any claims, damages, fines, or disputes resulting from inadequate disclosure, lack of informed consent, improper handling of sensitive data, or failure to obtain parental/guardian or other required consents. Customer assumes full responsibility for such compliance and agrees to indemnify, defend, and hold harmless Synthefai from and against any and all claims, losses, liabilities, damages, costs, or expenses (including reasonable attorneys’ fees) arising therefrom.

8. Warranty and Disclaimer

Synthefai shall use reasonable efforts consistent with prevailing industry standards to maintain the Services in a manner which minimizes errors and interruptions in the Services and shall perform the Implementation Services in a professional and workmanlike manner. Services may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by Synthefai or by third-party providers, or because of other causes beyond Synthefai's reasonable control, but Synthefai shall use reasonable efforts to provide advance notice in writing or by e-mail of any scheduled service disruption. However, Synthefai does not warrant that the services will be uninterrupted or error free; nor does it make any warranty as to the results that may be obtained from the use of the services. Except as expressly set forth in this section, the services are provided "as is" and Synthefai disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.

9. Limitations of Liability

Limitation of Liability. Except for (i) a party’s breach of its confidentiality obligations, (ii) Company’s indemnification obligations, or (iii) liability that cannot be limited under applicable law, each party’s total cumulative liability arising out of or relating to this Agreement shall not exceed the total fees paid by Company to Synthefai for the Services during the twelve (12) months immediately preceding the event giving rise to the claim.

Exclusion of Certain Damages. Notwithstanding anything to the contrary, in no event shall either party be liable under any theory of liability (whether in contract, negligence, strict liability, or otherwise) for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of business, loss or corruption of data, interruption of use, or cost of procurement of substitute goods or services, even if advised of the possibility of such damages.

Scope of Limitation. The foregoing limitations apply to all claims arising out of or relating to the Services, whether arising under these Terms or otherwise, and regardless of the form of action.

10. Force Majeure

Synthefai shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of God, strikes, labor disputes, governmental actions, wars, acts of terrorism, pandemics, or interruptions in telecommunication or internet services. In such events, Synthefai's obligations will be suspended for the duration of the event, and Synthefai will make reasonable efforts to resume Services as promptly as possible.

11. Trademarks and Publicity

The parties hereby grant each other a worldwide, non-exclusive, non-transferable, non-sublicenseable, limited license to their trademarks and logos solely to market the collaboration under these Terms in publicity materials, including the parties' websites and social media accounts.

12. Changes

Synthefai may revise these terms from time to time. If Synthefai does revise these terms, the revised terms will supersede prior versions. Revisions will be effective upon the effective date indicated at the top of these terms. Synthefai will use reasonable efforts to provide you advance notice of any material revisions. This notice will be provided via the account portal and/or via an email to the email address Synthefai has on file. For other revisions, Synthefai will update the effective date of these Terms at the top of the page. We encourage you to check the effective date of these Terms whenever you visit the Website or account portal. Your continued access or use of the Services constitutes your acceptance of any revisions. If you don't agree to the revisions, you should stop using the Services and Synthefai is not obligated to provide you with the Service. If you have a subscription to any Service, any change to these Terms will be effective with respect to such Services upon the renewal of your subscription.

Synthefai's ability to analyze app store reviews and other publicly available reviews (collectively, the "Public Reviews") depends on the continued availability of the Public Reviews. In the event that any source of Public Reviews limits Synthefai's access to data, Synthefai's Services may temporarily or permanently be reduced accordingly without any liability to the Company.

13. Miscellaneous

13.1 If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.

13.2 These Terms are not assignable, transferable or sublicensable by Customer except with Synthefai's prior written consent. Synthefai may transfer and assign any of its rights and obligations under these Terms without consent.

13.3 These Terms are the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of these Terms, and that all waivers and modifications must be in a writing signed by both parties, except as otherwise provided herein. Notwithstanding the foregoing, any Order Form executed by the parties shall be deemed part of these Terms and shall not be superseded hereby.

13.4 No agency, partnership, joint venture, or employment is created as a result of these Terms and Company does not have any authority of any kind to bind Synthefai in any respect whatsoever.

13.5 In any action or proceeding to enforce rights under these Terms, the prevailing party will be entitled to recover costs and attorneys' fees.

13.6 All notices under these Terms will be in writing and will be deemed to have been duly given when received, if personally delivered; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; the day after it is sent, if sent for next day delivery by recognized overnight delivery service; and upon receipt, if sent by certified or registered mail, return receipt requested.

13.7 These Terms shall be governed by the laws of the State of Virginia without regard to its conflict of laws provisions. In the event of any conflict, the Data Processing Agreement shall govern with respect to data protection, privacy, and processing of personal data, including dispute resolution.

13.8 Our Services may be integrated with services provided by third parties as part of the functionality of the Services. You understand that we do not have control over third parties and that such third parties are not agents of Synthefai. As such, we make no guarantees about, and assume no responsibility for, the information or services provided by third parties. You acknowledge and agree that we make no representation or warranty about, and do not endorse, third parties' products or services or the information provided by third parties, whether through the Services or otherwise. Accordingly, we are not responsible for your use of any third-party product or service or any harm or losses arising from or relating to your use of any third-party products or services.

14. Research and Consent Obligations

When using the Services for research, surveys, or participant-based activities, the Company is solely responsible for ensuring compliance with all ethical, legal, and consent requirements. Without limiting your obligations under this Agreement, you expressly agree that it is your obligation - not Synthefai's - to verify and maintain evidence that:

• 14.1 The primary researcher properly identified themselves to participants.
• 14.2 The research purpose was clearly stated to participants.
• 14.3 Participants were informed of any potential re-contact activities.
• 14.4 Participation was voluntary and based on informed consent.
• 14.5 Participants were offered an opt-out for the sharing of non-sensitive data.
• 14.6 Explicit, opt-in consent was obtained for any sensitive data you process.
• 14.7 Participants’ right to withdraw consent was respected.
• 14.8 Verifiable parental or guardian consent was obtained for any data collected from children
• 14.9 Special care was taken when processing data from vulnerable individuals. You acknowledge and agree that Synthefai does not undertake, verify, or monitor compliance with the foregoing obligations. Responsibility for obtaining, documenting, and maintaining all necessary participant rights and consents rests exclusively with you. Synthefai disclaims all liability, and you agree to indemnify and hold Synthefai harmless, for any claims, damages, or losses arising from your failure to comply with this Section 14.

15. Service Levels & Support

Service Availability. Subject to the terms of this Agreement, Synthefai will use commercially reasonable efforts to make the Services available with a monthly uptime percentage of 99.9%, excluding scheduled maintenance, emergency maintenance, and events outside of Synthefai’s reasonable control.

Support Services. Synthefai will provide standard technical support via email during business hours (9:00 a.m. to 5:00 p.m. Eastern Time, Monday through Friday, excluding U.S. federal holidays). Support requests will be handled in accordance with Synthefai’s standard support practices.

No Service Credits. The foregoing availability commitment is a target and not a guarantee, and no service credits or refunds will apply for any failure to meet such target unless expressly agreed in writing.

The service availability commitments in this Section do not apply to any Services provided on a beta, trial, or pilot basis.

16. Data Retention Timelines After Termination

Data Retention and Deletion. Upon termination or expiration of the applicable Service Term, Synthefai will retain Company Data for a limited period to allow Company to export or retrieve its data, after which Company Data will be deleted in accordance with Synthefai’s data retention and deletion policies.

Unless otherwise required by law, Company Data will be deleted from Synthefai’s active systems within thirty (30) days following termination, and from backup systems within a commercially reasonable period thereafter.

Additional details regarding data retention, deletion practices, and backup handling are described at https://trust.doreveal.com, which is incorporated herein by reference.

The Data Processing Agreement governs Synthefai’s data deletion and retention obligations with respect to Personal Data.

17. Security & Compliance

Synthefai maintains administrative, technical, and organizational safeguards designed to protect the security, confidentiality, and integrity of Company Data. Information regarding Synthefai’s security practices, compliance posture, and data protection measures is available at https://trust.doreveal.com, which may be updated from time to time. Such materials are for informational purposes and do not modify Synthefai’s obligations under this Agreement unless expressly stated.

To the extent Synthefai processes Personal Data on behalf of the Company, the Data Processing Agreement ("DPA") made available by Synthefai forms part of these Terms and is incorporated by reference. In the event of any conflict between these Terms and the DPA with respect to data protection or privacy matters, the DPA shall prevail.